Wi-Fi answers
Straight answers, organised the way problems actually happen
Pick your broadband company, your gadget or your type of house. Every page starts with the answer, shows the facts we hold, and tells you the free things to try before anyone spends money.
ISP + problem
- BT — wi-fi keeps dropping
- BT — fast by the router, slow upstairs
- BT — weak wi-fi in one room
- BT — router problems and constant restarts
- BT — slow in the evening
- BT — smart-home gadget keeps going offline
- Sky — wi-fi keeps dropping
- Sky — fast by the router, slow upstairs
- Sky — weak wi-fi in one room
- Sky — router problems and constant restarts
- Sky — slow in the evening
- Sky — smart-home gadget keeps going offline
- Virgin Media — wi-fi keeps dropping
- Virgin Media — fast by the router, slow upstairs
- Virgin Media — weak wi-fi in one room
- Virgin Media — router problems and constant restarts
- Virgin Media — slow in the evening
- Virgin Media — smart-home gadget keeps going offline
- EE — wi-fi keeps dropping
- EE — fast by the router, slow upstairs
- EE — weak wi-fi in one room
- EE — router problems and constant restarts
- EE — slow in the evening
- EE — smart-home gadget keeps going offline
- Vodafone — wi-fi keeps dropping
- Vodafone — fast by the router, slow upstairs
- Vodafone — weak wi-fi in one room
- Vodafone — router problems and constant restarts
- Vodafone — slow in the evening
- Vodafone — smart-home gadget keeps going offline
- TalkTalk — wi-fi keeps dropping
- TalkTalk — fast by the router, slow upstairs
- TalkTalk — weak wi-fi in one room
- TalkTalk — router problems and constant restarts
- TalkTalk — slow in the evening
- TalkTalk — smart-home gadget keeps going offline
- Plusnet — wi-fi keeps dropping
- Plusnet — fast by the router, slow upstairs
- Plusnet — weak wi-fi in one room
- Plusnet — router problems and constant restarts
- Plusnet — slow in the evening
- Plusnet — smart-home gadget keeps going offline
- Zen Internet — wi-fi keeps dropping
- Zen Internet — fast by the router, slow upstairs
- Zen Internet — weak wi-fi in one room
- Zen Internet — router problems and constant restarts
- Zen Internet — slow in the evening
- Zen Internet — smart-home gadget keeps going offline
- Community Fibre — wi-fi keeps dropping
- Community Fibre — fast by the router, slow upstairs
- Community Fibre — weak wi-fi in one room
- Community Fibre — router problems and constant restarts
- Community Fibre — slow in the evening
- Community Fibre — smart-home gadget keeps going offline
- Hyperoptic — wi-fi keeps dropping
- Hyperoptic — fast by the router, slow upstairs
- Hyperoptic — weak wi-fi in one room
- Hyperoptic — router problems and constant restarts
- Hyperoptic — slow in the evening
- Hyperoptic — smart-home gadget keeps going offline
- GigabitIQ — wi-fi keeps dropping
- GigabitIQ — fast by the router, slow upstairs
- GigabitIQ — weak wi-fi in one room
- GigabitIQ — router problems and constant restarts
- GigabitIQ — slow in the evening
- GigabitIQ — smart-home gadget keeps going offline
- YouFibre — wi-fi keeps dropping
- YouFibre — fast by the router, slow upstairs
- YouFibre — weak wi-fi in one room
- YouFibre — router problems and constant restarts
- YouFibre — slow in the evening
- YouFibre — smart-home gadget keeps going offline
- NOW Broadband — wi-fi keeps dropping
- NOW Broadband — fast by the router, slow upstairs
- NOW Broadband — weak wi-fi in one room
- NOW Broadband — router problems and constant restarts
- NOW Broadband — slow in the evening
- NOW Broadband — smart-home gadget keeps going offline
- Three Broadband — wi-fi keeps dropping
- Three Broadband — fast by the router, slow upstairs
- Three Broadband — weak wi-fi in one room
- Three Broadband — router problems and constant restarts
- Three Broadband — slow in the evening
- Three Broadband — smart-home gadget keeps going offline
- GoFibre — wi-fi keeps dropping
- GoFibre — fast by the router, slow upstairs
- GoFibre — weak wi-fi in one room
- GoFibre — router problems and constant restarts
- GoFibre — slow in the evening
- GoFibre — smart-home gadget keeps going offline
- Connexin — wi-fi keeps dropping
- Connexin — fast by the router, slow upstairs
- Connexin — weak wi-fi in one room
- Connexin — router problems and constant restarts
- Connexin — slow in the evening
- Connexin — smart-home gadget keeps going offline
Device + problem
- Sonos Arc — smart-home gadget keeps going offline
- Ring Video Doorbell — smart-home gadget keeps going offline
- Google Nest Cam — smart-home gadget keeps going offline
- Amazon Echo / Echo Dot — smart-home gadget keeps going offline
- Philips Hue Bridge — smart-home gadget keeps going offline
- TP-Link Tapo smart plug — weak wi-fi in one room
- Xbox Series X|S — smart-home gadget keeps going offline
- PlayStation 5 — smart-home gadget keeps going offline
- Apple TV 4K — smart-home gadget keeps going offline
- Samsung smart TV — wi-fi keeps dropping
- Sky Glass / Sky Stream — smart-home gadget keeps going offline
- Aqara hub and sensors — weak wi-fi in one room
- Meta Quest 3 — smart-home gadget keeps going offline
- Chromecast / Google TV — smart-home gadget keeps going offline
- Hive thermostat — wi-fi keeps dropping
- Arlo Pro camera — weak wi-fi in one room
- eufy security camera — weak wi-fi in one room
- Google Nest Doorbell — smart-home gadget keeps going offline
- SmartThings hub — wi-fi keeps dropping
- tado° smart thermostat — wi-fi keeps dropping
- Nest Learning Thermostat — smart-home gadget keeps going offline
- Google Nest speaker & display — smart-home gadget keeps going offline
- Apple HomePod mini — smart-home gadget keeps going offline
- LG smart TV — wi-fi keeps dropping
- Amazon Fire TV Stick — wi-fi keeps dropping
- Nintendo Switch — smart-home gadget keeps going offline
- Ohme EV charger — weak wi-fi in one room
- myenergi zappi charger — weak wi-fi in one room
- Tesla Powerwall — wi-fi keeps dropping
- GivEnergy inverter & battery — weak wi-fi in one room
- Roborock robot vacuum — weak wi-fi in one room
- iRobot Roomba — weak wi-fi in one room
- Samsung smart washing machine & fridge — weak wi-fi in one room
- LG ThinQ appliance — weak wi-fi in one room
- Ring Stick Up Cam Pro — smart-home gadget keeps going offline
- Ring Indoor Cam (2nd gen) — smart-home gadget keeps going offline
- Ring Spotlight Cam Plus (battery) — smart-home gadget keeps going offline
- Google Nest Audio — smart-home gadget keeps going offline
- Google Nest Mini (2nd gen) — smart-home gadget keeps going offline
- Google Nest Hub (2nd gen) — smart-home gadget keeps going offline
- Sonos Era 100 — smart-home gadget keeps going offline
- Sonos Beam (Gen 2) — smart-home gadget keeps going offline
- Sonos Move 2 — smart-home gadget keeps going offline
- Philips Hue Play HDMI Sync Box — smart-home gadget keeps going offline
- Philips Hue Secure camera — smart-home gadget keeps going offline
- Philips Hue smart bulb (Zigbee) — smart-home gadget keeps going offline
Property + problem
Commercial intent
Written by The WiFiXpert engineering team. Last reviewed 9 September 2026. How we decide what goes on these pages.