Wi-Fi answers
Sky Glass / Sky Stream — smart-home gadget keeps going offline
Why does my Sky Glass / Sky Stream smart device keeps going offline?
The short answer
Picture freezes or drops quality during live TV in the evening. On the WiFiXpert Compatibility Index the Sky Glass / Sky Stream scores 62/100, and its weakest check is "Works on a guest network" — which is exactly where this problem comes from. Not designed to run on a guest network.
We publish what breaks with each router and mesh system, and the setting that fixes it.
| Check | Verdict | Points |
|---|---|---|
| Works on 2.4 GHz | Supported | 12/14 |
| Works on 5 GHz | Supported | 12/14 |
| Modern Wi-Fi security | Good | 10/12 |
| Happy on mesh Wi-Fi | Good | 11/16 |
| Works on a guest network | Poor | 2/8 |
| Survives a plug-in extender | Issues possible | 4/8 |
| Doesn't depend on chatty discovery | Moderate dependency | 6/16 |
| Easy to fix when it goes wrong | Medium | 5/12 |
The short answer
- Picture freezes or drops quality during live TV in the evening.
What our compatibility data shows
- Works on 2.4 GHz: Supported
- Works on 5 GHz: Supported
- Modern Wi-Fi security: Good
- Happy on mesh Wi-Fi: Good
- Works on a guest network: Poor
- Survives a plug-in extender: Issues possible
- Doesn't depend on chatty discovery: Moderate dependency
- Easy to fix when it goes wrong: Medium
Free fixes, in order
- Run a speed test standing where the TV is, not next to the router.
- Ask Sky for a booster — they'll usually send one when you report the room.
- Move the hub out of the cupboard under the stairs.
Before you spend anything
- Sky's own boosters are free with the service, so ask before buying anything.
People also ask
- Does the Sky Glass / Sky Stream work on mesh Wi-Fi?
- Can I put the Sky Glass / Sky Stream on a guest network?
- Does the Sky Glass / Sky Stream need 2.4 GHz?
- Which router works best with the Sky Glass / Sky Stream?
If you do end up spending money
Only after the free fixes. Nobody pays to appear here, and no shop link changes anything we say.
- Router or mesh known to suit this device
- A single wired connection to the device
Where this comes from
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