Sorting your Wi-Fi is free. Keeping on top of it is the paid bit.
You never have to pay to get help here. Paid plans are for people who want their home, their kit and their provider cases remembered — so you're not starting from scratch every time.
Free
Everything most people need to sort a Wi-Fi problem on their own.
£0 — always
- Tell us what's wrong and get plain-English help
- A few saved cases
- The device compatibility checker
- The home and mesh adviser
- Guides, comparisons and provider information
WiFiXpert Plus
For a household that wants its Wi-Fi story kept in one place.
£4.99 a month
- Unlimited help sessions
- Your home and broadband details saved
- Full case tracking with reminders
- Your device list, kept up to date
- Advice tailored to your own home
- Step-by-step complaint help
- Alerts when a device you own has a known Wi-Fi problem
WiFiXpert Pro
For bigger or trickier homes — or more than one home.
£9.99 a month
- Everything in Plus
- More than one home or network
- The advanced room-by-room adviser
- Deeper device compatibility detail
- Priority help
- Downloadable evidence reports for your provider
- Ongoing health suggestions as things change
Expert Assist
When you'd rather a real Wi-Fi engineer looked at it with you.
£19.99 a month
- Everything in Pro
- A person reviews your case (fair use)
- Remote troubleshooting allowance
- Help pushing your provider to act
Or just pay once for one thing
No plan, no monthly payment. You buy it, we do it.
Wi-Fi Health Report
A written report on how your Wi-Fi is really performing, room by room.
£4.99
Detailed Home Mesh Plan
Exactly where to put each Wi-Fi point in your home, and whether cabling is worth it.
£9.99
ISP Evidence & Complaint Pack
A ready-to-send pack of evidence and a complaint letter for your provider.
£4.99
Remote Wi-Fi Expert Session
Time booked with a WiFiXpert engineer to work through it together.
£49
Nobody pays to look good here. Paying us never changes what we tell you about your provider or your kit.