Tell us what's wrong.
We'll help you sort it.
No jargon. No technical knowledge needed.
For example, people tell us:
Free · No sign-up needed · About two minutes
- 1. Tell us
- 2. A few questions
- 3. What to do
In your own words, what is going wrong?
You can speak it out loud or type it. There is no wrong answer — say it the way you'd tell a friend.
Show us — a short video helps most 🎥
The quickest way to get the right answer is a 10–30 second video: point your phone at the router lights, or film the screen while the page is buffering. Photos and screenshots are welcome too. Nothing leaves your device unless you choose to save it to your free account.
- • Film the front of the router so we can see the lights.
- • Say out loud what is happening while you film — that counts as your description.
- • Don't worry about quality; a wobbly phone video is perfectly fine.
How would you like me to help?
You can change this at any time — every page has “Make this simpler” and “Show me more detail”.
Pick one to set how much detail you see.
What would you like to do?
Fix my Wi-Fi
Something isn't working.
We'll help work out whether it's your broadband, router, Wi-Fi or device and guide you through fixing it.
Get help →Deal with my provider
Build your evidence.
Understand what to say and create a case you can take to your broadband or device provider.
Start a case →Know my rights
See what you were promised.
Broadband and Wi-Fi guarantees, minimum speeds, remedies and what happens if they can't fix the problem.
Check my provider →Compare my options
Before you spend money.
Independently compare providers, Wi-Fi guarantees, routers and mesh, and smart-home compatibility.
Compare →How it works
Step 1
Tell us what's happening
Step 2
We test what we can
Step 3
We work out where the problem is
Step 4
We help you fix it
Step 5
If needed, we help you take it to the right company
Not sure whose problem it is?
Broadband companies and gadget makers can end up pointing at each other, and you're left in the middle. We follow the trail step by step and show you where the evidence actually points.
- Internet✓ fine
- Router✓ fine
- Bedroom Wi-Fi✓ fine
- Ring doorbell✕ problem here
Likely issue: the gadget or how it's set up
- Internet✓ fine
- Router✓ fine
- Bedroom Wi-Fi✕ problem here
Likely issue: the Wi-Fi around your home
Keep everything in one place
Keep your tests, evidence and correspondence together so you don't have to explain the same problem every time you get through to someone new.
Build my caseExample WiFiXpert case
- Problem
- Bedroom Wi-Fi
- Provider
- Example provider
- Tests completed
- 4
- Evidence
- 3 speed tests + 1 photo
- Provider contacted
- Yes
- Status
- Awaiting response
Are you getting what you're paying for?
Some providers promise a minimum Wi-Fi speed around your home. We'll show you what yours actually promised, and the steps they expect you to follow.
Check my guaranteeIllustrative example only
- Provider promise
- 30 Mbps Wi-Fi
- Measured result
- 12 Mbps
- Next step
- Check provider guarantee process
- Potential remedy
- Subject to provider terms
Before you spend money, compare.
Independent by design. We use the same evidence rules regardless of provider or manufacturer.
Ready when you are.
Say what's happening in your own words. We'll take it one question at a time.
🎤 Tell us what's wrong