Simple help
Tell us what's wrong. We'll keep it simple.
No jargon, no logins, no scary settings. Speak or type in your own words, add a short video or photo if it helps, and we'll explain what to do next in plain English.
- 1. Tell us
- 2. A few questions
- 3. What to do
In your own words, what is going wrong?
You can speak it out loud or type it. There is no wrong answer — say it the way you'd tell a friend.
Speaking isn't available in this browser — please type below.
Show us — a short video helps most 🎥
The quickest way to get the right answer is a 10–30 second video: point your phone at the router lights, or film the screen while the page is buffering. Photos and screenshots are welcome too. Nothing leaves your device unless you choose to save it to your free account.
- • Film the front of the router so we can see the lights.
- • Say out loud what is happening while you film — that counts as your description.
- • Don't worry about quality; a wobbly phone video is perfectly fine.
Want to know how fast your Wi-Fi is first? Run the free speed test — it takes about 20 seconds.
Prefer the detailed version with provider and hardware questions? Use the full diagnosis tool.