What we store, and what we don't
WiFiXpert is run by giq.ai Ltd in the United Kingdom. We keep as little about you as we can, and we never sell it.
Using the site without an account
You can use the help page, the guides, the comparisons and the Compatibility Index without giving us anything. We don't require an account to get advice.
If you create a free account
We store your email address and whatever you choose to save: your home and network details, your device list, your saved problems and cases, speed tests, heatmaps and any photos or documents you upload. Only you can see them. You can delete your account and everything in it from your account settings at any time.
We never ask for, and never store, your Wi-Fi password or your broadband account login.
Evidence packs and uploads
Evidence packs prepared for your provider are encrypted before they're stored. Uploaded files are kept in private storage that only you — and, where you've asked us to help, the WiFiXpert team — can open.
Business and partner enquiries
When a company submits a product, technical data, a correction or a partnership enquiry, we store the company name, contact name, work email, the details submitted and any attached file. We use it only to reply and to check the information. Only the WiFiXpert team can read it.
Cookies and analytics
Analytics and advertising cookies are switched off until you agree to them. We use Google Analytics 4 to understand which pages help people, and we never send names, email addresses, phone numbers or anything you type into a form to Google. You can change your mind whenever you like.
Payments
Payments are handled by Stripe. Card details never reach WiFiXpert — we only store which plan or report you bought and when.
Your rights
You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Deleting your account removes your saved homes, networks, devices, cases and uploads. For anything else, contact us and we'll deal with it.