Wi-Fi answers
Hive thermostat — wi-fi keeps dropping
Why does my Hive thermostat keeps dropping?
The short answer
App says "no connection" — usually because the broadband is down, not the heating. On the WiFiXpert Compatibility Index the Hive thermostat scores 86/100, and its weakest check is "Easy to fix when it goes wrong" — which is exactly where this problem comes from. The hub lights tell you plainly whether the problem is the internet or the heating.
We publish what breaks with each router and mesh system, and the setting that fixes it.
| Check | Verdict | Points |
|---|---|---|
| Works on 2.4 GHz | Not needed | 14/14 |
| Works on 5 GHz | Not needed | 13/14 |
| Modern Wi-Fi security | Excellent | 12/12 |
| Happy on mesh Wi-Fi | Excellent | 15/16 |
| Works on a guest network | Not affected | 6/8 |
| Survives a plug-in extender | Unaffected | 8/8 |
| Doesn't depend on chatty discovery | Low dependency | 12/16 |
| Easy to fix when it goes wrong | Easy | 6/12 |
The short answer
- App says "no connection" — usually because the broadband is down, not the heating.
What our compatibility data shows
- Works on 2.4 GHz: Not needed
- Works on 5 GHz: Not needed
- Modern Wi-Fi security: Excellent
- Happy on mesh Wi-Fi: Excellent
- Works on a guest network: Not affected
- Survives a plug-in extender: Unaffected
- Doesn't depend on chatty discovery: Low dependency
- Easy to fix when it goes wrong: Easy
Free fixes, in order
- Check the hub's lights against the guide in the app before doing anything else.
- Confirm the network cable is still in the router after any router swap.
- The heating keeps running on its schedule even offline — no need to panic.
Before you spend anything
- Not a Wi-Fi problem in nearly every case.
People also ask
- Does the Hive thermostat work on mesh Wi-Fi?
- Can I put the Hive thermostat on a guest network?
- Does the Hive thermostat need 2.4 GHz?
- Which router works best with the Hive thermostat?
If you do end up spending money
Only after the free fixes. Nobody pays to appear here, and no shop link changes anything we say.
- Router or mesh known to suit this device
- A single wired connection to the device