Wi-Fi answers
eufy security camera — weak wi-fi in one room
Why does my eufy security camera weak Wi-Fi in one room?
The short answer
Live view works away from home but not on your own Wi-Fi, or the homebase shows offline. On the WiFiXpert Compatibility Index the eufy security camera scores 74/100, and its weakest check is "Works on 5 GHz" — which is exactly where this problem comes from. Only a few newer models use the faster band.
We publish what breaks with each router and mesh system, and the setting that fixes it.
| Check | Verdict | Points |
|---|---|---|
| Works on 2.4 GHz | Excellent | 14/14 |
| Works on 5 GHz | Rare | 7/14 |
| Modern Wi-Fi security | Good | 10/12 |
| Happy on mesh Wi-Fi | Good | 12/16 |
| Works on a guest network | Poor | 4/8 |
| Survives a plug-in extender | Issues possible | 5/8 |
| Doesn't depend on chatty discovery | Some dependency | 14/16 |
| Easy to fix when it goes wrong | Medium | 8/12 |
The short answer
- Live view works away from home but not on your own Wi-Fi, or the homebase shows offline.
What our compatibility data shows
- Works on 2.4 GHz: Excellent
- Works on 5 GHz: Rare
- Modern Wi-Fi security: Good
- Happy on mesh Wi-Fi: Good
- Works on a guest network: Poor
- Survives a plug-in extender: Issues possible
- Doesn't depend on chatty discovery: Some dependency
- Easy to fix when it goes wrong: Medium
Free fixes, in order
- Put your phone on the same Wi-Fi name as the homebase, not the guest network.
- Plug the homebase into the router with a cable if it sits close by.
- Turn off 'client isolation' or 'AP isolation' on the router.
- Use one Wi-Fi name for both bands rather than two separate names.
Before you spend anything
- Rarely needed. A cable to the homebase fixes most homes for a few pounds.
People also ask
- Does the eufy security camera work on mesh Wi-Fi?
- Can I put the eufy security camera on a guest network?
- Does the eufy security camera need 2.4 GHz?
- Which router works best with the eufy security camera?
If you do end up spending money
Only after the free fixes. Nobody pays to appear here, and no shop link changes anything we say.
- Router or mesh known to suit this device
- A single wired connection to the device