Wi-Fi answers
GoFibre — router problems and constant restarts
GoFibre: Is it my router, or the broadband?
The short answer
If restarting the router fixes it for a few hours and then it comes back, the router is coping rather than working. Before you replace anything, check the router is on current software, that it is not sitting in a cupboard, and that a wired test holds steady. Our cases show most 'faulty router' complaints are placement, band settings or an unhealthy line — not a dead router.
Turns what you've seen into something your provider has to act on.
| Item | What we have on record |
|---|---|
| Wi-Fi support tier | Supported Wi-Fi |
| WiFiXpert Experience Score | 74/100 |
| Their own Wi-Fi app | Yes |
| Official help page | https://gofibre.co.uk/ |
| Service status page | https://gofibre.co.uk/ |
The short answer
- If restarting the router fixes it for a few hours and then it comes back, the router is coping rather than working. Before you replace anything, check the router is on current software, that it is not sitting in a cupboard, and that a wired test holds steady. Our cases show most 'faulty router' complaints are placement, band settings or an unhealthy line — not a dead router.
Is it the line or the Wi-Fi?
- Test wired next to the router
- Test in the room that struggles
- Write both numbers down with the time
Free things to try first
- Leave a wired device running for a day — If the cable drops too, this belongs with your provider.
- Check the router is on current software — Most provider hubs update themselves, but check in the app.
- Keep a dated record of every drop — Providers act far faster on dates and numbers than on 'it keeps going off'.
Where GoFibre fits in
- GoFibre is a "Supported Wi-Fi" provider in our comparison, scoring 74/100 for the Wi-Fi support they actually give you.
- Their own GoFibre app with device management, parental controls and security — the Wi-Fi is genuinely managed by GoFibre.
- Take dated evidence with you — it changes how the call goes.
If it is not fixed
- Ask for a formal complaint reference
- Six weeks unresolved, or a deadlock letter, opens the free independent route
People also ask
- Is this a GoFibre fault or my Wi-Fi?
- How do I report this to GoFibre?
- Will a GoFibre engineer visit help?
- Can I use my own router with GoFibre?
If you do end up spending money
Only after the free fixes. Nobody pays to appear here, and no shop link changes anything we say.
- Mesh or a wired second point — only after the free fixes
- Managed Wi-Fi, where the provider owns the fix instead of you
Where this comes from
Related pages
- GoFibre
- GigabitIQ — router problems and constant restarts
- EE — router problems and constant restarts
- BT — router problems and constant restarts
- Sky — router problems and constant restarts
- Virgin Media — router problems and constant restarts
- Zen Internet — router problems and constant restarts
- Connexin — router problems and constant restarts
- Vodafone — router problems and constant restarts