The Wi‑Fi says connected but there is no internet.
The device has joined the local wireless network but the router may lack a working internet session, DNS may be failing, or access may be paused.
WAN IP; DHCP address; DNS; captive portal; pause/block; ONT.
Escalate if no WAN IP or optical alarm.
Show the technical detail
On a managed Wi-Fi plan
Check WAN status and whether the client is paused/blocked before re-provisioning.
On another provider's router
Follow the provider’s hub-light and service-status workflow.
What to be careful of
Do not expose WAN IPs or account data in the customer response.
Where this comes from: Official · see the original source ↗ · Draft—technical review · checked 17 August 2026