Is the broadband down or is it just my Wi‑Fi?
A wired test at the main router separates the incoming service from the wireless layer. If wired works but Wi‑Fi does not, focus on coverage, interference or the client.
Gateway speed/WAN health; Ethernet test; multiple clients; room pattern.
Escalate if the gateway test is below profile after isolation.
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On a managed Wi-Fi plan
Compare gateway test/telemetry with client RSSI, band, node and retries.
On another provider's router
Use the ISP’s own router/service test where available.
What to be careful of
Do not promise an engineer until the fault domain is established.
Where this comes from: Official · see the original source ↗ · Draft—technical review · checked 17 August 2026