Some websites work but others do not.

This can be DNS, VPN, filtering, IPv6 or the destination—not necessarily weak Wi‑Fi. Compare another device/browser, disable VPN temporarily and test a known site.

What to check

DNS resolution; VPN; parental/security profile; IPv4 vs IPv6; outage.

When to get help from a person

Escalate if widespread across devices or repeatable on wired service.

Show the technical detail
On a managed Wi-Fi plan

Check security blocks and client profile, then test DNS and protocol reachability.

On another provider's router

Ask the ISP about DNS/security controls; avoid changing DNS on managed voice/business systems without approval.

What to be careful of

Never advise bypassing safeguarding controls; authorised account holder only.

Where this comes from: Official · see the original source ↗ · Draft—technical review · checked 17 August 2026

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