WWiFiXpert

My Wi‑Fi is not working—what do I do?

First establish whether all devices are offline or only one device/room. Check router/ONT power and lights, then test one device close to the main router.

What to check

All devices vs one; wired vs Wi‑Fi; ONT LOS/service light; outage status.

When to get help from a person

Escalate for red LOS, no WAN on wired test, repeated dropouts, or vulnerable-user dependency.

Show the technical detail
On a managed Wi-Fi plan

Check managed telemetry for WAN state, gateway uptime and affected clients before asking for a reboot. Reboot only the relevant equipment in the documented order.

On another provider's router

Use the provider’s status checker and hub-light guide; do not apply GIQ app instructions to another ISP router.

What to be careful of

Never call every “no internet” report a Wi‑Fi fault. Preserve alarm/care connectivity and warn before rebooting.

Where this comes from: Official · see the original source ↗ · Draft—technical review · checked 17 August 2026

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