Smart home & IoT · Device + broadband provider
Does the Virgin Media router cause problems with a Ring Stick Up Cam Pro?
The answer
Virgin hubs are often in a hall cupboard, which is the worst possible spot for a garden camera.
Ring Stick Up Cam Pro scores 75/100 in the Compatibility Index.
What we see on this combination
Virgin hubs are often in a hall cupboard, which is the worst possible spot for a garden camera.
Source: Verified WiFiXpert case data
What fixes it
Move the hub out of the cupboard, or add a mesh box in the nearest room.
Source: Verified WiFiXpert case data
How the Ring Stick Up Cam Pro behaves on any network
Wi-Fi 4 or Wi-Fi 5 client, usually a single antenna, sending a steady video upload rather than short bursts.
- • Most outdoor models are 2.4 GHz only; newer indoor and wired models add 5 GHz.
- • Talks mainly to the manufacturer's servers, so it survives strict routers well — but live view needs a steady upload, not just a good signal bar.
Source: Manufacturer documentation
What your router needs to be doing
- • A 2.4 GHz network the camera can see
- • Enough upload speed for the number of cameras you own
- • No client isolation on the main network
If it still isn't right
- • Check the signal where the gadget actually lives, not where you're standing.
- • Move the router off the floor and out of any cupboard before buying anything.
- • Put the gadget and your phone on the same Wi-Fi name.
- • Restart the gadget before the router — it is quicker and it fixes more.
- • If a plug-in extender is involved, unplug it and retest.
With your exact router
If the free fixes don't do it
Only worth reading after you've tried everything above. Nobody pays to be listed and we don't rank kit by commission.
- Deco X50 (3 pack) — The most forgiving mesh for a normal brick house. One Wi-Fi name, and it takes a network cable if you can run one. (around £180–£220)
See prices - eero 6+ (3 pack) — Easiest set-up of the lot and very stable, but you manage it entirely through the phone app. (around £170–£230)
See prices
How we keep this honest
Checked September 2026. Evidence used on this page: Verified WiFiXpert case data, Manufacturer documentation.
- • We have seen this ourselves in cases people brought to us.
- • The maker says so in their own published documentation.
We re-check this page when: firmware update changes behaviour; new model or generation launches; published wi-fi requirements change.