My old device can see neighbours’ Wi‑Fi but not mine.
It may not support 5/6 GHz, WPA3, the current channel or SSID settings. Confirm 2.4 GHz is enabled, use WPA2-compatible mode temporarily and update the device.
Radio bands; WPA2/WPA3; channel; hidden SSID; region.
Manufacturer if device lacks current security support.
Show the technical detail
On a managed Wi-Fi plan
On eero use Compatibility/standard WPA2 only when required and restore stronger settings where possible.
On another provider's router
Use exact ISP hub compatibility settings.
What to be careful of
Do not disable security entirely.
Where this comes from: Official · see the original source ↗ · Draft—technical review · checked 17 August 2026