Reviewed September 2026
LG ThinQ appliance + Sky Broadband Hub
Known to be awkward — worth setting up carefully
Independent WiFiXpert score. No sponsorship, no shopping link, no manufacturer input.
This is one of the pairings people write to us about. Nothing is broken — the Sky Broadband Hub's defaults and the way a LG ThinQ appliance finds the network simply don't suit each other until you change a setting or two.
Known issues with this pair
- • LG ThinQ appliance can struggle with today's stricter Wi-Fi security settings.
What it looks like when it goes wrong
- The gadget says the password is wrong even though it is right.
Do these, in this order
- 1
Ask your provider's support to set the hub to the mixed security mode — you usually can't change it yourself.
- 2
Use one Wi-Fi name for both bands and try setup again.
- 3
Keep your phone within a metre of the appliance during setup.
Settings we'd recommend on the Sky Broadband Hub
- • Turn Sky Broadband Shield off temporarily if a gadget can't finish set-up.
- • Restart the hub, then the gadget — in that order, a couple of minutes apart.
Good to know about this router: Very few settings are exposed, so there is little to change when something misbehaves. Sky Broadband Shield can block set-up pages and some device services.
If none of that works
- Leave the provider's hub doing the broadband and add your own Wi-Fi on top of it — that gives you the settings this hub hides.
- If the gadget only ever sits in one spot, a wired connection is always the most reliable answer.
What owners tell us
No confirmed reports for this pair yet. Yours would be the first.
Reports are counted together and checked by a reviewer before they change anything we publish. One report on its own never becomes an official WiFiXpert conclusion.
Sign in free to add your own reportWhere this comes from
- LG — UK support
- WiFiXpert cases and moderated owner reports for this pair, reviewed September 2026.