Appliances & robots · Checked September 2026

WiFiXpert Compatibility Score — LG ThinQ appliance

Name: LG ThinQ appliance
Brand: LG

Same kitchen-metal problem, plus a setup process that trips up on modern router settings more often than most.

52out of 100

Fussy — expect some setup pain

Eight checks, same for every device. The eight numbers below add up to 52.

The eight checks

What we check	Rating	Points
Works on 2.4 GHz Long-range band only.	Excellent	14/14
Works on 5 GHz Not offered.	Not supported	3/14
Modern Wi-Fi security Some models refuse to join until security is set the old way.	Older models struggle	8/12
Happy on mesh Wi-Fi Fixed in place, slow to change boxes.	Fair	10/16
Works on a guest network Pairing needs phone and appliance on the same network.	Poor	3/8
Survives a plug-in extender Rarely reaches behind a metal appliance well enough.	Issues possible	4/8
Doesn't depend on chatty discovery Setup uses a temporary network from the appliance.	Some dependency	7/16
Easy to fix when it goes wrong Repeating setup on the appliance panel is slow and error-prone.	Fiddly	3/12
WiFiXpert Compatibility Score		52/100

What usually goes wrong

Setup gets to the last step and fails, again and again.

Free things to try, in this order

1
Use one Wi-Fi name for both bands and try setup again.
2
Keep your phone within a metre of the appliance during setup.
3
Turn off 'client isolation' while pairing.

Before you buy anything

Only if the kitchen has genuinely weak signal for phones too.

Get help with this Check it against my router

Using it with your router or mesh

Answers about this gadget

LG ThinQ appliance — weak wi-fi in one room

What it needs from your network

2.4 GHz client inside a metal box, often in a metal-lined kitchen.

Bands it uses: 2.4 GHz only on most models. It will not see a Wi-Fi name that is 5 GHz only, and setup fails silently if your phone is on the 5 GHz half of a split network.
How it's found: Cloud, with local setup discovery.
Background discovery traffic: Moderate during setup.
On a guest network: Setup fails.
On a separate gadget network: Ideal candidate for an IoT network.

Getting it set up

• Some appliances make their own temporary Wi-Fi during setup — join it from your phone when asked, and ignore the 'no internet' warning.
• Stand next to your router while you set it up, then move the gadget to where it lives.
• Put your phone on the 2.4 GHz network name for the setup, or use one name for both bands so the phone can follow.
• If your router splits bands into two names, turn the 5 GHz one off for five minutes rather than fighting it.
• Turn mobile data off on your phone during setup — some apps quietly use it and never find the gadget.

With mesh Wi-Fi

• A mesh box in the hallway outside the kitchen usually works better than one in the kitchen itself.

Network notes checked September 2026.

Problem guides for this gadget

Manufacturer or ISP? Submit an update or correction — we check every change against a source before it's published.

Where these ratings come from

LG — UK support
WiFiXpert cases and community reports for this device, checked September 2026.

What we haven't confirmed yet

Our sources for this one aren't from the maker's own site yet.
One of our sources points at a general help page rather than the exact article.
We haven't yet published provider-specific notes for this device.

Nobody pays to appear in this index, and no shopping link changes a score. If a manufacturer changes something that affects a rating, tell us and we'll recheck it.