Appliances & robots · Checked September 2026
WiFiXpert Compatibility Score — LG ThinQ appliance
Same kitchen-metal problem, plus a setup process that trips up on modern router settings more often than most.
Fussy — expect some setup pain
Eight checks, same for every device. The eight numbers below add up to 52.
The eight checks
| What we check | Rating | Points |
|---|---|---|
Works on 2.4 GHz Long-range band only. | Excellent | 14/14 |
Works on 5 GHz Not offered. | Not supported | 3/14 |
Modern Wi-Fi security Some models refuse to join until security is set the old way. | Older models struggle | 8/12 |
Happy on mesh Wi-Fi Fixed in place, slow to change boxes. | Fair | 10/16 |
Works on a guest network Pairing needs phone and appliance on the same network. | Poor | 3/8 |
Survives a plug-in extender Rarely reaches behind a metal appliance well enough. | Issues possible | 4/8 |
Doesn't depend on chatty discovery Setup uses a temporary network from the appliance. | Some dependency | 7/16 |
Easy to fix when it goes wrong Repeating setup on the appliance panel is slow and error-prone. | Fiddly | 3/12 |
| WiFiXpert Compatibility Score | 52/100 | |
What usually goes wrong
Setup gets to the last step and fails, again and again.
Free things to try, in this order
- 1
Use one Wi-Fi name for both bands and try setup again.
- 2
Keep your phone within a metre of the appliance during setup.
- 3
Turn off 'client isolation' while pairing.
Before you buy anything
Only if the kitchen has genuinely weak signal for phones too.
Answers about this gadget
What it needs from your network
2.4 GHz client inside a metal box, often in a metal-lined kitchen.
- Bands it uses
- 2.4 GHz only on most models. It will not see a Wi-Fi name that is 5 GHz only, and setup fails silently if your phone is on the 5 GHz half of a split network.
- How it's found
- Cloud, with local setup discovery.
- Background discovery traffic
- Moderate during setup.
- On a guest network
- Setup fails.
- On a separate gadget network
- Ideal candidate for an IoT network.
Getting it set up
- • Some appliances make their own temporary Wi-Fi during setup — join it from your phone when asked, and ignore the 'no internet' warning.
- • Stand next to your router while you set it up, then move the gadget to where it lives.
- • Put your phone on the 2.4 GHz network name for the setup, or use one name for both bands so the phone can follow.
- • If your router splits bands into two names, turn the 5 GHz one off for five minutes rather than fighting it.
- • Turn mobile data off on your phone during setup — some apps quietly use it and never find the gadget.
With mesh Wi-Fi
- • A mesh box in the hallway outside the kitchen usually works better than one in the kitchen itself.
Network notes checked September 2026.
Problem guides for this gadget
- Why won't my LG ThinQ appliance work on the guest network?
- Why does my LG ThinQ appliance keep needing setting up again?
- Why won't my LG ThinQ appliance join my 5 GHz Wi-Fi?
- Will appliances work properly in a new build?
- Will appliances work properly in a victorian terrace or semi?
- Why did my LG ThinQ appliance stop working after I installed mesh Wi-Fi?
- All appliances guides
Where these ratings come from
- LG — UK support
- WiFiXpert cases and community reports for this device, checked September 2026.
What we haven't confirmed yet
- Our sources for this one aren't from the maker's own site yet.
- One of our sources points at a general help page rather than the exact article.
- We haven't yet published provider-specific notes for this device.
Nobody pays to appear in this index, and no shopping link changes a score. If a manufacturer changes something that affects a rating, tell us and we'll recheck it.