The Wi-Fi guarantee reality check
GigabitIQ: what's actually guaranteed?
The short answer
A managed service rather than a compensation scheme: the Wi-Fi is monitored, problems are investigated remotely, and an optimisation visit can be arranged where the rooms still do not perform.
A managed Wi-Fi service rather than a broadband line with an app bolted on. The same team watches the Wi-Fi, investigates it and comes to the house if it needs it.
Managed Wi-Fi score85/100
Guarantee usefulness59/100
Local support100/100
These are separate from the WiFiXpert Experience Index, which is unchanged. Checked 9 September 2026.
Level 4: Proactively managed Wi-Fi
Continuous visibility, remote changes, in-home optimisation visits and follow-up.
- • Continuous monitoring of Wi-Fi health
- • Problems identified before the customer reports them
- • Remote optimisation and software management
- • Wi-Fi specialists and in-home visits
- • Follow-up after the fix
GigabitIQ Managed Wi-Fi
What the advert says: "Managed Wi-Fi that is monitored and fixed, not just promised."
A managed service rather than a compensation scheme: the Wi-Fi is monitored, problems are investigated remotely, and an optimisation visit can be arranged where the rooms still do not perform.
| Minimum guaranteed Wi-Fi speed | GigabitIQ does not publish a minimum in-room speed figure; the service is built around monitoring and fixing the cause rather than a speed threshold. |
|---|---|
| Where it applies | Rooms in the main dwelling |
| Where it doesn't | Outbuildings unless surveyed and included |
| Equipment you can receive | Managed router and mesh equipment |
| Maximum extra Wi-Fi boxes | Added as the home needs |
| Engineer visit | Yes |
| What happens when it fails | Keeps working on it until the room passes |
| Compensation | The service is built around fixing the cause rather than a set payment |
| Broadband faults covered | Yes |
| Your own router or extenders allowed | No |
| Must you run their diagnostics first | No |
| Cost | Included in the managed service |
| Minimum term | Follows the service agreement |
| Cancellation | Follows the service agreement |
| Last verified | 9 September 2026 |
What you must do first
- • Nothing beyond reporting the problem; monitoring runs continuously
What's excluded
- • Equipment the household adds itself
- • Outbuildings not surveyed
If it still doesn't work
The case stays open with the same team, including an in-home optimisation visit where needed.
The WiFiXpert view
This is the managed model rather than the guarantee model: the intent is to identify and resolve the underlying problem, not to pay you when a threshold is missed. It is scored by the same published rules as every other provider.
Guarantee usefulness: 59/100
Worth having, but it is a coverage promise rather than a promise of your package speed.
| What we looked at | Points | Why |
|---|---|---|
| How much speed is promised | 0/40 | No Mbps floor is published, so there is nothing measurable to hold them to. |
| What happens when it fails | 25/25 | Keeps working on it until the room passes. |
| Will somebody come out | 10/10 | An in-home visit is part of the published process. |
| How much extra kit you can get | 10/10 | No fixed cap published — kit is added as the home needs it. |
| How much is carved out | 6/10 | 2 published exclusions, including broadband faults on almost every provider. |
| How much you have to do first | 5/5 | No long checklist before they act. |
| How clearly it is published | 3/5 | Our confidence in the published detail is moderate. |
Read the provider's own current terms: GigabitIQ — Wi-Fi optimisation visits · GigabitIQ — Why managed Wi-Fi is the future
How much of your Wi-Fi does GigabitIQ actually manage?
Eight things, weighted, worth 85/100 in total. Nothing here is taken from marketing copy alone.
| What we measured | Score | Weight | Points |
|---|---|---|---|
| Self-serviceOwn app with room tests and device controls.Provider documentation · moderate confidence | 8/10 | 12% | 10 |
| Remotely managed Wi-FiRouter, mesh and device information visible to their team, with remote changes.Provider documentation · moderate confidence | 9/10 | 20% | 18 |
| Human supportWi-Fi specialists rather than general broadband agents.WiFiXpert case data · moderate confidence | 9/10 | 14% | 13 |
| On-site supportPublished Wi-Fi optimisation visits.Provider documentation · high confidence | 9/10 | 12% | 11 |
| Proactive monitoringMonitoring intended to spot problems before the customer calls.Provider documentation · moderate confidence | 8/10 | 16% | 13 |
| Wi-Fi hardwareManaged router and mesh, added as the home needs.Provider documentation · moderate confidence | 8/10 | 10% | 8 |
| Problem resolutionOne team owns the case from report to resolved.WiFiXpert case data · moderate confidence | 9/10 | 10% | 9 |
| TransparencyService described publicly; thresholds set in the service agreement.Provider documentation · moderate confidence | 7/10 | 6% | 4 |
The eight sub-scores are: Self-service, Remotely managed Wi-Fi, Human support, On-site support, Proactive monitoring, Wi-Fi hardware, Problem resolution, Transparency.
Local and human support
Local engineering presence in the areas they serve.
- Yes — UK-based phone support
- Yes — Dedicated Wi-Fi specialists
- Yes — Local technicians
- Yes — In-home visits
- Yes — A named person on your case
- Yes — Fast escalation
- Yes — Remote expert sessions
- Yes — Follow-up after the fix
Local Support Score: 100/100
What to do about it
A guarantee compensates you if a threshold cannot be met. Managed Wi-Fi is intended to help identify and resolve the underlying problem. Before you claim either, it is worth finding out what is actually wrong.