Wi-Fi help
Type your problem in your own words below. Every answer says what to check, what to leave alone, and when it's time to call someone for help.
SpeedThe package speed is delivered to the router; a wireless device’s result also depends on its radio, band, signal, interference, mesh hop and current traffic. Test the gateway or a capable wired device first.
eero
SpeedThey may use different servers, routes, test durations, browser limits and load. Use the ISP/router test for line-to-router speed and a reputable nearby server for device speed.
Virgin Media
SpeedPause large downloads, turn off VPN, use one modern device near the main router, confirm the band, and repeat three times. Also run a gateway or Ethernet test.
Virgin Media
SpeedA 100 Mbps Ethernet negotiation commonly produces results near 90–95 Mbps. Check for a damaged/two-pair cable, 100 Mbps port, adapter/dock limit or forced speed setting.
Virgin Media
SpeedUpload can be consumed by cloud backup, cameras, video calls or malware; Wi‑Fi interference can also affect both directions differently. Test wired with background uploads paused.
Virgin Media
SpeedMore household traffic and neighbouring channel use can raise contention; an ISP network issue is also possible. Compare gateway and client tests at matched times.
eero
SpeedThe broadband upgrade does not upgrade the laptop’s Wi‑Fi radio. An older 802.11n/one-stream client, driver or 2.4 GHz connection may be the limit.
Plusnet
SpeedIdle devices use little internet capacity, but active or chatty devices share airtime and bandwidth. Cameras, backups and streams matter more than the raw device count.
eero
SpeedThe router test measures internet delivery to the gateway; the phone test includes the Wi‑Fi path, phone capability and location.
eero
SpeedThroughput and delay are different. Congestion, bufferbloat, weak signal, retries, VPN routing or game-server distance can raise ping without reducing a headline speed result.
Virgin Media