Why is the router app speed good but my phone speed bad?
The router test measures internet delivery to the gateway; the phone test includes the Wi‑Fi path, phone capability and location.
Gateway result; phone band/node/RSSI; interference; VPN.
Escalate only if gateway is also poor or radio telemetry shows abnormal fault.
Show the technical detail
On a managed Wi-Fi plan
Compare the two layers and optimise placement/mesh/client.
On another provider's router
Use equivalent provider hub test if offered.
What to be careful of
Explain the different measurement points.
Where this comes from: Official · see the original source ↗ · Draft—technical review · checked 17 August 2026