Reviewed September 2026
Philips Hue Secure camera + BT Smart Hub 2
Works, with a couple of settings to get right
Independent WiFiXpert score. No sponsorship, no shopping link, no manufacturer input.
A Philips Hue Secure camera does work on a BT Smart Hub 2, but a couple of the router's default settings cause most of the complaints we see. Fix those first and it settles down.
What it looks like when it goes wrong
- Occasional drop-outs after a power cut or a router restart.
Do these, in this order
- 1
Restart the router, wait two minutes, then restart the gadget.
- 2
Remember the lights use their own radio through the bridge — the camera does not. Judge the Wi-Fi separately.
- 3
Check the upload speed as well as the signal.
Settings we'd recommend on the BT Smart Hub 2
- • Turn 'Smart Setup' off in the BT app or hub manager while adding a new gadget.
- • If a slow-band-only gadget won't join, move it near the hub for set-up, then put it back.
Good to know about this router: One Wi-Fi name for both bands, which suits most smart-home kit — but the hub decides which band a device gets. Smart Setup and the parental-control filters occasionally block a device's set-up screen.
If none of that works
- Leave the provider's hub doing the broadband and add your own Wi-Fi on top of it — that gives you the settings this hub hides.
- If the gadget only ever sits in one spot, a wired connection is always the most reliable answer.
What owners tell us
No confirmed reports for this pair yet. Yours would be the first.
Reports are counted together and checked by a reviewer before they change anything we publish. One report on its own never becomes an official WiFiXpert conclusion.
Sign in free to add your own reportWhere this comes from
- Philips Hue — support
- WiFiXpert cases and moderated owner reports for this pair, reviewed September 2026.