For households
You might be asked to run a RouteThis-powered app during a support call to scan your home's Wi-Fi.
← Vendors & TechnologyIndependent — not reviewed by RouteThis
Remote support software
RouteThis
RouteThis doesn't make routers. It makes software that helps broadband providers' support teams and installers understand a customer's home Wi-Fi — for example a guided phone scan showing signal room by room.
For broadband providers
Remote troubleshooting and installer tools that reduce repeat engineer visits.
Technologies
- Managed Wi-Fi
- Cloud management
Product families
Customer support app
Guided phone scan used during support calls to find the real cause of a problem.
Installer tools
Room-by-room Wi-Fi checks technicians can record at the end of a visit.
Managed Wi-Fi capabilities
- Remote diagnostics
- Wi-Fi optimisation
What you actually get depends on your product and, for provider-supplied kit, what your provider switches on.
Documentation
- RouteThis ↗Vendor-provided material
The WiFiXpert view
Strengths
- Works regardless of router brand
- Evidence you can share with your provider
What to understand
- It diagnoses — it doesn't change your router by itself
Typical use cases
- Proving a coverage problem to a provider
- Installer handover checks
Potential limitations
- Only available where a provider or installer offers it
Common support considerations
- Keep the scan result — it's useful evidence if you need to complain
Related WiFiXpert guides
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Verify or update this informationLast checked 26 September 2026. Not a partnership or endorsement.