Why is a device connected but paused?

Paused devices can remain associated to Wi‑Fi while internet access is blocked by a profile or manual control. Resume only with authorised account-holder approval.

What to check

Profile/schedule; pause vs block; admin identity.

When to get help from a person

Account holder/safeguarding lead.

Show the technical detail
On a managed Wi-Fi plan

Use platform profile/audit information.

On another provider's router

Other ISP parental controls vary.

What to be careful of

Never help a child or unauthorised user bypass controls.

Where this comes from: Official · see the original source ↗ · Draft—technical review · checked 17 August 2026

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