Will a faster package fix a dead spot?
Usually not. Package speed improves capacity to the router; a dead spot is a radio coverage problem needing better placement, mesh or Ethernet.
Gateway speed healthy; room RSSI/no association.
Survey if construction makes remote diagnosis uncertain.
Show the technical detail
On a managed Wi-Fi plan
Offer optimisation/managed mesh after confirming the access service is healthy.
On another provider's router
Use ISP Wi‑Fi guarantee/pods where applicable.
What to be careful of
Do not upsell speed as a coverage cure.
Where this comes from: Official · see the original source ↗ · Draft—technical review · checked 17 August 2026