Where should I put my router?
Put it upright, out in the open, elevated and as central as the fibre/cabling allows—away from cupboards, TVs, radiators, metal, fish tanks and large electronics.
Current location; obstruction; height; dominant usage areas.
Engineer for fibre/router relocation.
Show the technical detail
On a managed Wi-Fi plan
Use telemetry plus customer photos/floor plan; recommend managed relocation only within cabling constraints.
On another provider's router
Provider hub placement guidance applies.
What to be careful of
Do not ask customer to move ONT/fibre themselves.
Where this comes from: Official · see the original source ↗ · Draft—technical review · checked 17 August 2026