Reviewed September 2026
EE Smart Hub Plus
A modern provider hub that leans on newer security — which older gadgets sometimes refuse.
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WiFiXpert Hardware Index · ranked 7 of 8
EEEvidence 93%Methodology v1.0
What's good
- Free with the package
- Modern security by default
- EE extenders integrate neatly
What isn't
- Older smart-home gadgets can refuse the default security mode
- One box only
- Few settings you can change yourself
The facts
- Wi-Fi names and bands
- One Wi-Fi name for both bands.
- Wi-Fi generation
- As supplied by EE with the broadband package.
- Ethernet
- Ethernet sockets on the back; the number varies by hub.
- Wired backhaul
- Not a mesh; EE sells Wi-Fi extenders as an add-on.
- Security
- Newer security switched on by default.
- App and settings
- The EE app shows devices and lets you pause them.
- Subscription
- Included with the broadband package.
Why did it get this score?
Fifteen dimensions, each with its own evidence and confidence level.
| What we measured | Score | Weight | Points |
|---|---|---|---|
| Wi-Fi performanceGood speeds near the hub.WiFiXpert tested · Moderate confidence | 7/10 | 11% | 8 |
| ReliabilitySteady in normal use.WiFiXpert case data · Moderate confidence | 7/10 | 12% | 8 |
| CoverageSingle box; the usual upstairs problems.WiFiXpert case data · High confidence | 5/10 | 11% | 6 |
| Ease of setupArrives working.WiFiXpert tested · High confidence | 9/10 | 7% | 6 |
| SecurityStrong defaults — occasionally too strong for old kit.Manufacturer confirmed · High confidence | 8/10 | 6% | 5 |
| Smart-home compatibilityThe security default is our most common EE smart-home case.WiFiXpert case data · Moderate confidence | 6/10 | 8% | 5 |
| Mesh capabilityExtenders rather than a true mesh.Manufacturer confirmed · Moderate confidence | 5/10 | 8% | 4 |
| Management appSimple device list and pausing.WiFiXpert tested · Moderate confidence | 6/10 | 7% | 4 |
| Troubleshooting & supportEE will help with their own hub.WiFiXpert case data · Moderate confidence | 7/10 | 5% | 4 |
| Wired backhaul supportExtenders are wireless by design.WiFiXpert interpretation · Limited evidence | 4/10 | 7% | 3 |
| Wi-Fi generationOne of the more modern provider hubs.Manufacturer confirmed · Moderate confidence | 7/10 | 4% | 3 |
| Value for moneyIncluded in the package.WiFiXpert interpretation · High confidence | 8/10 | 4% | 3 |
| Parental controlsIncluded controls covering the basics.Manufacturer confirmed · Moderate confidence | 6/10 | 3% | 2 |
| IoT friendlinessOlder 2.4 GHz gadgets may need EE to relax the security mode.WiFiXpert case data · Moderate confidence | 6/10 | 4% | 2 |
| Upgrade longevityTied to your package.WiFiXpert interpretation · Moderate confidence | 5/10 | 3% | 2 |
Reviewed September 2026. Scored using WiFiXpert Hardware Index Methodology v1.0 — read how we score.
Smart-home compatibility
Read live from the WiFiXpert Compatibility Index — we don't keep a second copy of this anywhere.
| Ecosystem | Verdict | What to watch for |
|---|---|---|
| Sonos | Good | Nothing unusual reported. |
| Ring | Works with configuration | Nothing unusual reported. |
| Google Nest | Good | Nothing unusual reported. |
| Aqara | Known limitations | Aqara hub and sensors can struggle with today's stricter Wi-Fi security settings. |
| Philips Hue | Excellent | Nothing unusual reported. |
| Amazon Alexa / Echo | Good | Nothing unusual reported. |
| Apple HomeKit / HomePod | Excellent | Nothing unusual reported. |
| Samsung SmartThings | Excellent | Nothing unusual reported. |
| Arlo | Works with configuration | Nothing unusual reported. |
| Eufy | Works with configuration | Nothing unusual reported. |
| tado° | Good | Nothing unusual reported. |
| Hive | Good | Nothing unusual reported. |
| Gaming consoles | Works with configuration | Nintendo Switch can struggle with today's stricter Wi-Fi security settings. |
| Smart TVs | Known limitations | Samsung smart TV can struggle with today's stricter Wi-Fi security settings. |
| EV chargers | Known limitations | Ohme EV charger can struggle with today's stricter Wi-Fi security settings. |
| Solar & battery systems | Known limitations | GivEnergy inverter & battery can struggle with today's stricter Wi-Fi security settings. |
Best for
EE customers in smaller homes with newer devices.
Flats and small houses.
Important limitations
- Changing the security mode usually means asking EE support to do it.
Sources
- EE broadband help (Manufacturer confirmed)
- WiFiXpert support cases, 2025-2026 (WiFiXpert case data)