Virgin Media Hub 5 / 5x
This page is only for this exact model and version. If your router looks slightly different, check the sticker again — instructions can differ between versions.
- Made by
- Virgin Media branded
- Provided by
- Virgin Media
- Model
- Hub 5 / 5x (Hub 5 and Hub 5x)
- Guest network for visitors
- Yes
- Security updates
- Provider maintained while in service
- Known issues
- Modem mode disables Wi-Fi and Pods; puma-era latency issues apply to older hubs only
- If you need a new one
- Hub upgrade through Virgin Media support
Show the technical detail
- Wi-Fi standard
- Wi-Fi 6 (Hub 5) / Wi-Fi 6E class (Hub 5x)
- Supported bands
- 2.4 GHz + 5 GHz (+6 GHz on 5x)
- Encryption
- WPA2/WPA3
- Band splitting
- Available on some firmware via the local admin page
- Bridge / modem mode
- Modem mode supported
- Mesh ecosystem
- Virgin WiFi Pods
- App
- Virgin Media Connect
- Firmware method
- Automatic, provider pushed
Checked 17 August 2026. We review this again whenever the software or security status changes.