BT Smart Hub 2
This page is only for this exact model and version. If your router looks slightly different, check the sticker again — instructions can differ between versions.
- Made by
- Sagemcom (BT branded)
- Provided by
- BT
- Model
- Smart Hub 2 (Retail/ISP revisions vary)
- Guest network for visitors
- Guest Wi-Fi supported
- Security updates
- Provider maintained while in service
- Known issues
- Sticky clients on single SSID; disc backhaul over long distances
- If you need a new one
- Request a Smart Hub upgrade through BT support
Show the technical detail
- Wi-Fi standard
- Wi-Fi 5 (802.11ac)
- Supported bands
- 2.4 GHz + 5 GHz, single SSID by default
- Encryption
- WPA2 / WPA2-WPA3 mixed on current firmware
- Band splitting
- Not exposed on most firmware builds
- Bridge / modem mode
- No true bridge mode; use a third-party router behind it
- Mesh ecosystem
- BT Complete Wi-Fi discs
- App
- My BT
- Firmware method
- Automatic, provider pushed
Watch it being set up
Official videos from BT's own YouTube channel.
Checked 17 August 2026. We review this again whenever the software or security status changes.