My Sky Q box keeps disconnecting from Wi‑Fi.
Check whether the main Q box, Mini boxes or all devices are affected. Restart the affected box, verify it joined the intended network, and test Ethernet to isolate Sky’s wireless link.
Box role; error code; node/band/RSSI; Sky mesh/booster; Ethernet.
Escalate to Sky for box/account faults; GIQ for measured Wi‑Fi/backhaul fault.
Show the technical detail
On a managed Wi-Fi plan
Use GIQ telemetry to check the Sky client and avoid creating competing Sky and router mesh paths without a topology review.
On another provider's router
Follow Sky’s official connectivity diagnostic; Sky-specific menus remain Sky support scope.
What to be careful of
Do not factory-reset Sky equipment as an early step.
Where this comes from: Official · see the original source ↗ · Draft—technical review · checked 17 August 2026