How do I know whether I have eero, Plume or Calix?
Check the router label/model and the management app: eero app, HomePass/WorkPass, or CommandIQ/provider-branded Calix app. Do not rely on colour alone.
Model/serial; app; account inventory.
Platform support if inventory conflicts.
Show the technical detail
On a managed Wi-Fi plan
GIQ agent must resolve platform before giving steps.
On another provider's router
For non-GIQ, resolve ISP and hub model.
What to be careful of
Never provide menu instructions until platform/model is known.
Where this comes from: Official · see the original source ↗ · Draft—technical review · checked 17 August 2026