Fewer wasted engineer visits
Wi-Fi, broadband line, device and third-party app faults are separated before anyone books an engineer.
Partnership
Customers arrive with evidence, not a blank ticket
We are platform-neutral and never impersonate a provider. Where a provider authorises it, we hand off a structured evidence pack so the first contact starts several steps further along.
Shorter call handling time
Tests, timestamps, affected-device details and equipment information arrive with the contact.
Fairer outcomes for customers
Customers are told clearly when the fault is genuinely theirs, and when a guarantee applies.
Stages of handoff
Evidence pack
Official status and contact deep links, plus a copyable evidence summary containing tests, timestamps and equipment detail.
Guided scripts
Provider-specific chat and call scripts so the customer is not asked to repeat the same checks.
Authorised handoff
Authenticated API or partner handoff only where the provider authorises it. We never automate a customer's provider account through credential collection.
What we will never do
- · We never collect provider account credentials or act inside a customer's provider account.
- · We never present ourselves as a provider, nor imply an endorsement that does not exist.
- · Comparison scores are never for sale, and commercial relationships never change a score or a security alert.
- · Security claims are always tied to a dated primary source and an exact model, never to a brand generally.
Partnership terms and methodology last reviewed 17 August 2026.