Self-service capabilities
What a customer can see and fix in the app on their own, at 9pm, without calling.
For broadband providers
Managed Wi-Fi and support assessment
We score providers on the Wi-Fi experience customers actually get in the home, using published criteria and dated evidence. Providers are welcome to submit their own service for assessment.
- Independent Wi-Fi advice
- Scores independent of affiliate commission
- Manufacturer corrections welcome
- Sources reviewed
What we assess
Router telemetry
Whether the provider can see the actual Wi-Fi experience in the home, not just line sync.
Remote diagnostics
Whether an agent can test, identify and act without an engineer visit.
Proactive Wi-Fi management
Channel, band and mesh optimisation done for the customer rather than by them.
Mesh support
Whether extra nodes are supplied, supported, and treated as part of the service.
Human support
Getting to a competent person who owns the Wi-Fi problem, not just the line.
Engineer support
Availability, in-home Wi-Fi work, and whether coverage counts as a fault.
Local support
UK-based or local teams and the difference that makes to resolution.
Escalation
A clear route when the first contact doesn't fix it, and how complaints are handled.
Wi-Fi guarantees
What is actually promised, in writing, and what triggers it.
Customer remedies
What the customer receives when the promise isn't met.
Scores come from published sources: provider documentation, app store listings, terms and conditions, support pages and dated evidence we retain. Nothing here is for sale, and a commercial relationship never changes a score.
Submit your managed Wi-Fi service for assessment
Tell us what your service actually does for customers' in-home Wi-Fi, and point us at the documentation. We'll check it against our published criteria.